Use Cases
All-in-one support platform
Collaborative shared inboxes
Personalized service at scale
Key Features
Every channel in one inbox
Resolve faster than ever
Work faster, together
Real-time support and bots
Track support requests
Deflect support questions
Surface key customer insights
Organize, route, and resolve
Real-time service metrics
Connect to other systems
The AXIS score: Evaluate your AI-based customer interactions
A new customer service metric measuring AI performance to drive better customer experiences
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DownloadBusinesses must ensure their customers continue having a high-quality experience in AI-led interactions. The AI Experience Impact Score (AXIS) measures the three most common points of friction in an AI-led customer interaction:
Resolution Accuracy
Interaction Effort
Handoff Smoothness
AXIS scores these three components to help customer service and support teams pinpoint which area of the AI-driven customer experience can be improved. Download the white paper to learn how to calculate and implement AXIS and begin tracking your AI support quality today.
