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AI Experience Impact Score (AXIS) for evaluating AI-based customer support interactions
A new customer service metric measuring AI performance to drive better customer experiences
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Businesses must ensure their customers continue having a high-quality experience in AI-led interactions. The AI Experience Impact Score (AXIS) measures the three most common points of friction in an AI-led customer interaction:
Resolution Accuracy
Interaction Effort
Handoff Smoothness
AXIS scores these three components to help customer service and support teams pinpoint which area of the AI-driven customer experience can be improved. Download the white paper to learn how to calculate and implement AXIS and begin tracking your AI support quality today.