The state of service expectations
What your customers really want (and how to deliver)
Register now
Customer expectations are changing faster than ever. Are you keeping up?
Join our panel of customer experience experts as we deep dive into the insights from our latest research: The State of Service Expectations. We’ll use real customer feedback to inform service strategies and transform customer experiences.
What you’ll learn:
The non-negotiable expectations every customer has (and how to exceed them)
How customers currently feel about AI-powered customer support (and strategies to make it better)
Extra credit tactics that will make your service stand out from competitors (and grow your bottom line)
Meet our panelists:
Mercer Smith, VP, Community + Education at PartnerHero and author of “CXOXO: Building a support team your customers will love”
Neal Travis, Head of Customer Experience at Academy to Innovate HR (AIHR) and host of the Growth Support podcast
Kenji Hayward, Head of Support, Front
