research

Understanding logistics customers: The state of service expectations

Logistics organizations are feeling the pressure to deliver faster, more transparent, and more human support. We surveyed 900+ professionals who rely on logistics tools and services to uncover what’s driving trust, loyalty, and growth in 2025.

Get your copy

By clicking ’’Submit’’, I acknowledge I have read and agreed to FrontApp, Inc.’s Terms and Privacy Notice.




You’ll learn:

📈 Why standout service pays off: 66% say they’d pay more for exceptional support.

🤖 How to blend AI with human service: 72% say it’s too hard to reach a person — and nearly half would leave brands that rely entirely on AI.

🧠 Why service shapes perception: 80% of respondents say customer service influences their overall view of a business.

Whether you’re running operations or managing customer relationships, this report gives you practical strategies to scale support and build loyalty.

👉 Download the full report to see how top logistics teams are stepping up in 2025.