Bring Aircall voice, SMS, and AI agents into Front
Aircall is an AI-powered customer communications platform for sales and support teams. It unifies voice, SMS, and WhatsApp in one workspace, connects to CRMs and helpdesks through 250+ integrations, and combines AI voice and messaging agents with real-time coaching and conversation intelligence, so AI and human teams can handle customer conversations together.
With Aircall directly integrated into Front, you can manage calls, voicemails, SMS, and access full customer context—all from your Front inbox. Collaborate on transcripts just like email by commenting and tagging teammates. Keep agents focused with automatic availability status updates and track performance across every channel on one platform.
Connect Aircall’s AI voice agent to your Front workspace and let it handle calls with your customers’ history in hand. The agent recognizes the caller, finds their contact record and past conversations in Front, and understands what they need before responding. Whether it’s acting as a support receptionist, a triage agent, or a customer support agent, it works from the same shared inbox your team already uses, so every call stays connected to the rest of the customer’s story.
Once the agent understands the request, it acts directly in Front. It can add internal comments, apply tags, route the conversation to the right team or teammate, update its status, and draft follow-up messages for your team to review. Used together with the channels providing embedded calling, call logging, and SMS in Front, it gives support teams one place to see and manage voice alongside email and chat. Configure your AI voice agent from your Aircall dashboard and connect it to Front in a few steps.
