Manage your Amazon Connect voice calls and SMS messages in Front
Amazon Connect is a cloud contact center from AWS that helps teams deliver faster, more personalized customer experiences from anywhere. With flexible, skills-based routing and AI-driven tools like Contact Lens, agents and supervisors can resolve issues efficiently and strengthen every customer interaction for a seamless customer experience.
By connecting Amazon Connect to Front, you can manage calls and SMS alongside every other channel in a unified, omnichannel workspace. Give your team full visibility into every customer interaction and collaborate across teams instantly on transcripts to resolve customer requests faster without the back-and-forth. Help agents stay in the zone with automatic status updates and track how your team and AI performs across every channel through Front’s analytics.
