Manage Zoom conversations and calendar events
Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems. It includes Zoom Contact Center, which is a cloud contact center that helps teams deliver faster, more personalized customer experiences from anywhere. With advanced routing and AI-driven tools, agents and supervisors can resolve issues efficiently and strengthen every customer interaction for a seamless customer experience.\
The Zoom integration for Front allows users to quickly add a Zoom meeting when creating calendar events in Front Calendar. You can also start a call from the comments bar in a single click for quick chats or group meetings with your team.
Additionally, by connecting Zoom Contact Center to Front, you can manage calls, voicemails, and SMS alongside every other channel in a unified, omnichannel workspace. Give your team full visibility into every customer interaction and collaborate across teams instantly on transcripts to resolve customer requests faster without the back-and-forth. Help agents stay in the zone with automatic status updates and track how your team and AI performs across every channel in Front Analytics.
