Provide multilingual support with a human-like AI-powered translation tool
Translation by Lingpad opens new frontiers for your customer support and operations. Whether you transfer your queries from private to shared inboxes, Lingpad will translate all your customer support messages. With Lingpad, you can instantly localize incoming and outgoing customer support communications and offer resolutions in real-time. Lingpad helps you improve KPIs like ticket handling time and first-contact resolution.
Key features of the Lingpad integration include human-like AI translation, an intuitive, no-code UI, auto-language detection with support for 120+ languages, and an advanced analytics dashboard to help you track essential KPIs and insights.
With the Lingpad integration, your customer support operations will benefit from retaining cultural nuances (glossary, tone selection, and contextualization will help preserve cultural preferences during translation), Pay-As-You-Grow Pricing so that you pay only for the words you translate, boosting agent productivity, protecting customers’ sensitive, personally identifiable information with Lingpad’s translation preview mode, and the guaranteed security and privacy of ISO 27001 certification and GDPR compliance.
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