Connect every customer conversation in one workspace
RingCentral is a leading global provider of cloud-based business communications and collaboration solutions that seamlessly combine phone calls, messaging, video meetings, and contact centers. RingCentral empowers businesses with AI-first conversation intelligence, and unlocks rich customer and employee interactions to gain insights and accelerate business outcomes.
By integrating RingCentral and Front, you can handle calls, SMS, transcripts, and more right from your Front inbox – no more switching between tabs. Get real-time call and SMS notifications in Front and automatically surface customer details and conversation history for full customer context. Collaborate live on transcripts by commenting and tagging the right teammate to resolve issues faster. Plus, agents stay focused with automatic availability status updates pausing all other conversation assignments.
