Front does customer support better than Freshdesk

Top choose Front over Freshdesk because:

We’re the customer communication hub that redefines traditional help desks
You shouldn’t have to choose between efficiency and the human touch

How we stack up

Front

Front is the modern solution to customer service. Its familiar, collaborative interface powers support teams of all sizes to treat customers like humans, not tickets.

One hub for all customer and internal communication
Powerful collaboration tools, like the ability to partner on customer cases
Comprehensive email management features with shared inboxes, collaborative email, and campaigns
Personalization options that show customers they’re more than a number
Real-time, deeper analytics for SLAs, inbox insights, and performance metrics

Freshdesk

Teams waste time, energy, and revenue opportunities when they don’t have what they need in one place. Your customers will feel the headache too.

No native SMS support
Restricted collaboration tools for non-paid users
Lack of support for both shared and individual email inboxes
Ticketing structure limits ability to create personalized experiences for customers
Trailing, paid-only access to shallow metrics and insights

Because they’re humans — not tickets

Collaborate cross-functionally with ease

Front is built for teamwork at scale, so customers always get an authentic, thorough reply. Tag teammates in with simple @mentions on email. Assign or escalate messages in a few clicks. Show every customer you care.

Personalize care with holistic views of every customer

With a shared view of email, Facebook, SMS, calendars, live chat, CRMs, and 80+ apps in one space, you’ll have all the context you need to deliver the right response.