Front does customer support better than Freshdesk

Top choose Front over Freshdesk because:

  • We’re the customer communication hub that redefines traditional help desks
  • You shouldn’t have to choose between efficiency and the human touch

How we stack up


Front is the modern solution to customer service. Its familiar, collaborative interface powers support teams of all sizes to treat customers like humans, not tickets.

  • One hub for all customer and internal communication

  • Powerful collaboration tools, like the ability to partner on customer cases

  • Comprehensive email management features with shared inboxes, collaborative email, and campaigns

  • Personalization options that show customers they’re more than a number

  • Real-time, deeper analytics for SLAs, inbox insights, and performance metrics


Teams waste time, energy, and revenue opportunities when they don’t have what they need in one place. Your customers will feel the headache too.

  • No native SMS support

  • Restricted collaboration tools for non-paid users

  • Lack of support for both shared and individual email inboxes

  • Ticketing structure limits ability to create personalized experiences for customers

  • Trailing, paid-only access to shallow metrics and insights

Because they’re humans — not tickets

Collaborate cross-functionally with ease

Front is built for teamwork at scale, so customers always get an authentic, thorough reply. Tag teammates in with simple @mentions on email. Assign or escalate messages in a few clicks. Show every customer you care.

Personalize care with holistic views of every customer

With a shared view of email, Facebook, SMS, calendars, live chat, CRMs, and 80+ apps in one space, you’ll have all the context you need to deliver the right response.

Ensure nothing falls through the cracks

Get real-time visibility into metrics and insights about the most important stuff, from team performance to customer health.

8,000+ companies delight customers with Front

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And we don’t let them down

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See how Front works

You’re in great company


Culture Amp has achieved net promoter scores of over 60 since using Front. Now that’s something worth promoting!


Shopify has seen the number of replies per conversation decrease by more than 10 percent each month


MNX has saved $200k in productivity/efficiency savings.

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Integrate your favorite apps — or build your own

Take back your browser tabs. Integrate your apps, data, and channels into the same tool you use to message your customers.

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