The Future of Gmail Inboxes

Front is the #1 alternative to Hiver that doesn’t lock you into Gmail

Still using Hiver? Top teams go with Front

Front

An all-in-one customer communication platform for teams and individuals with no-code automations, integrations, and analytics. Front brings all your work apps and channels into one simple hub.

Shared inboxes for customer-facing teams
Collaborate in shared drafts
Works with Gmail and Outlook
Comprehensive SLA management and reporting
Share & collaborate on individual emails
Native SMS capability
Enterprise-level admin controls
Easily transfer emails between shared inboxes
Assign or mention teammates in your individual inbox

Hiver

A plug-in for Gmail that adds shared inboxes to your existing Gmail infrastructure. Hiver also includes basic features like delegation, tagging, notes, and reporting.

Shared inboxes for customer-facing teams
Collaborate in shared drafts
Only works with Gmail
Has SLA monitoring, but no SLA reporting
Can only collaborate in shared inboxes
No easy multi-channel functionality
Limited admin controls
Can only transfer emails to or between shared inboxes by forwarding
Notes and tags don’t work in individual inboxes

Email with the power of a help desk

One hub for every message

It’s email but a whole lot more. Manage WhatsApp, Facebook Messenger, SMS, calendars, live chat, CRMs, and 50+ apps in one inbox. Get a holistic look at every customer’s experience.

Shared context on the customer experience

Route each conversation to the right rep and deliver the personalized support your customers deserve. Assign owners for emails and automate workflows so nothing slips through the cracks.

Collaborate and escalate messages with ease

Automatically organize and escalate messages, comment internally on emails, and even draft replies together. Front makes it easy to give authentic, thorough replies.