It gets better than Intercom

High-performing teams choose Front over Intercom for:

• A true omnichannel communication platform that isn’t just for live chat

• A customer communication hub that looks like email and works like magic

• A way to work more efficiently without sacrificing the human touch

Still using Intercom? Top teams go with Front.

Front

Front is the modern solution to customer service. Its familiar, collaborative interface powers support teams of all sizes to treat customers like humans, not tickets.

One hub for all customer and internal communication
Powerful collaboration tools, like the ability to partner on customer cases
Comprehensive email management features with shared inboxes, collaborative email, and campaigns
Personalization options that show customers they’re more than a number
Real-time, deeper analytics for SLAs, inbox insights, and performance metrics

Intercom

Teams waste time, energy, and revenue opportunities when they don’t have what they need in one place. Your customers will feel the headache too.

Separate, disparate apps that keep teams juggling instead of collaborating
Restricted collaboration tools for non-paid users
No native support for email as a channel
Limited personalization capabilities, giving customers a colder support experience
Hidden pricing and growing costs to configure Intercom for your needs

Because they’re humans — not tickets

Collaborate cross-functionally with ease

Front is built for teamwork at scale, so customers always get an authentic, thorough reply. Tag teammates in with simple @mentions on email. Assign or escalate messages in a few clicks. Show every customer you care.

Personalize care with holistic views of every customer

With a shared view of email, Facebook, SMS, calendars, live chat, CRMs, and 80+ apps in one space, teams have all the context they need to respond with speed.