It gets better than Intercom

High-performing teams choose Front over Intercom for:

• A true omnichannel communication platform that isn’t just for live chat

• A customer communication hub that looks like email and works like magic

• A way to work more efficiently without sacrificing the human touch

Still using Intercom? Top teams go with Front.


Front is the modern solution to customer service. Its familiar, collaborative interface powers support teams of all sizes to treat customers like humans, not tickets.

  • One hub for all customer and internal communication

  • Powerful collaboration tools, like the ability to partner on customer cases

  • Comprehensive email management features with shared inboxes, collaborative email, and campaigns

  • Personalization options that show customers they’re more than a number

  • Real-time, deeper analytics for SLAs, inbox insights, and performance metrics


Teams waste time, energy, and revenue opportunities when they don’t have what they need in one place. Your customers will feel the headache too.

  • Separate, disparate apps that keep teams juggling instead of collaborating

  • Restricted collaboration tools for non-paid users

  • No native support for email as a channel

  • Limited personalization capabilities, giving customers a colder support experience

  • Hidden pricing and growing costs to configure Intercom for your needs

Because they’re humans — not tickets

Collaborate cross-functionally with ease

Front is built for teamwork at scale, so customers always get an authentic, thorough reply. Tag teammates in with simple @mentions on email. Assign or escalate messages in a few clicks. Show every customer you care.

Personalize care with holistic views of every customer

With a shared view of email, Facebook, SMS, calendars, live chat, CRMs, and 80+ apps in one space, teams have all the context they need to respond with speed.

Ensure nothing falls through the cracks

Get real-time visibility into metrics and insights about the most important stuff, from team performance to customer health.

8,000+ high-impact teams rely on Front

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And we don’t let them down

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See how Front works


Culture Amp has achieved net promoter scores of over 60 since using Front. Now that’s something worth promoting!


Shopify has seen the number of replies per conversation decrease by more than 10 percent each month


MNX has saved $200k in productivity/efficiency savings.

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Integrate your favorite apps — or build your own

Take back your browser tabs. Integrate your apps, data, and channels into the same tool you use to message your customers.

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