It gets better than Intercom

High-performing teams leave Intercom for Front, the all-in-one customer communication hub that looks like email but works like magic. Empower your teams to work more efficiently without sacrificing the human touch. 

How we stack up

Front

Front is the modern solution to customer service. Its familiar, collaborative interface powers support teams of all sizes to treat customers like humans, not tickets.


  • One hub for all customer and internal communication

  • Powerful collaboration tools, like the ability to partner on customer cases

  • Comprehensive email management features with shared inboxes, collaborative email, and campaigns

  • Personalization options that show customers they’re more than a number

  • Real-time, deeper analytics for SLAs, inbox insights, and performance metrics

Intercom

Teams waste time, energy, and revenue opportunities when they don’t have what they need in one place. Your customers will feel the headache too.


  • Separate, disparate apps that keep teams juggling instead of collaborating

  • Restricted collaboration tools for non-paid users

  • No native support for email as a channel

  • Limited personalization capabilities, giving customers a colder support experience

  • Hidden pricing and growing costs to configure Intercom for your needs

8,000+ companies delight customers with Front

Cisco Meraki logo
Dropbox logo
Airbnb logo
GoDaddy logo

Because they’re humans — not tickets

Collaborate cross-functionally with ease

Front is built for teamwork at scale, so customers always get an authentic, thorough reply. Tag teammates in with simple @mentions on email. Assign or escalate messages in a few clicks. Show every customer you care. 

Personalize care with holistic views of every customer

With a shared view of email, Facebook, SMS, calendars, live chat, CRMs, and 80+ apps in one space, teams have all the context they need to respond with speed. 

Ensure nothing falls through the cracks

Get real-time visibility into metrics and insights about the most important stuff, from team performance to customer health.

See how Front works

Integrate your favorite apps — or build your own

You’re in great company

60

Culture Amp has achieved net promoter scores of over 60 since using Front. Now that’s something worth promoting!

10%

Shopify has seen the number of replies per conversation decrease by more than 10 percent each month

$200k

MNX has saved $200k in productivity/efficiency savings.

Experience Front in action