Still using Intercom? Top teams go with Front.
Front is the modern solution to customer service. Its familiar, collaborative interface powers support teams of all sizes to treat customers like humans, not tickets.
One hub for all customer and internal communication
Powerful collaboration tools, like the ability to partner on customer cases
Comprehensive email management features with shared inboxes, collaborative email, and campaigns
Personalization options that show customers they’re more than a number
Real-time, deeper analytics for SLAs, inbox insights, and performance metrics
Teams waste time, energy, and revenue opportunities when they don’t have what they need in one place. Your customers will feel the headache too.
Separate, disparate apps that keep teams juggling instead of collaborating
Restricted collaboration tools for non-paid users
No native support for email as a channel
Limited personalization capabilities, giving customers a colder support experience
Hidden pricing and growing costs to configure Intercom for your needs
8,000+ high-impact teams rely on Front
And we don’t let them down
Because they’re humans — not tickets
Collaborate cross-functionally with ease
Front is built for teamwork at scale, so customers always get an authentic, thorough reply. Tag teammates in with simple @mentions on email. Assign or escalate messages in a few clicks. Show every customer you care.
Personalize care with holistic views of every customer
With a shared view of email, Facebook, SMS, calendars, live chat, CRMs, and 80+ apps in one space, teams have all the context they need to respond with speed.
Ensure nothing falls through the cracks
Get real-time visibility into metrics and insights about the most important stuff, from team performance to customer health.
See how Front works
Integrate your favorite apps — or build your own
Take back your browser tabs. Integrate your apps, data, and channels into the same tool you use to message your customers.
Culture Amp has achieved net promoter scores of over 60 since using Front. Now that’s something worth promoting!
Shopify has seen the number of replies per conversation decrease by more than 10 percent each month
MNX has saved $200k in productivity/efficiency savings.