Use Front to deliver better service than Freshdesk

Customer service is more than a ticket number. Front combines the efficiency of a help desk and the familiarity of email, so teams can deliver exceptional service at scale.

8,500+ companies delight customers with Front

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And we don’t let them down

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Everything tickets help you accomplish, and better

Easy like Sunday morning — even on Mondays

Front’s familiar inbox interface makes normally headache-inducing activities — from onboarding to a busy day’s work — a very welcome breeze.

Automated workflows that make work flow

Save time with powerful workflow automation that’s simple to set up, maintain, and scale however you need it to.

Collaborate like never before

Give your customer service team the gift of effortless collaboration. Loop teammates in with simple @mentions on emails. Share conversation history with ease. Escalate messages in just a click.

How we stack up

Front

Front is an all-in-one solution for customer service. Its familiar, collaborative interface powers service and support teams of all sizes to achieve the efficiency of a help desk with the familiarity of email.

  • Familiar, inbox-like interface that brings customers and end-users delight

  • Multichannel support via email, SMS, live chat, Facebook, WhatsApp, Twitter & more

  • Seamless, cross-team collaboration such as @mentions, comments, assignments, and shared drafts

  • Visibility into customer history, relevant data, and account info

  • Real-time, in-depth analytics for team performance and customer satisfaction, such as SLAs or response times

Freshdesk

Support teams don’t have to be siloed to a ticketing platform. Teams waste time, energy, and revenue opportunities when they don’t have what they need in one place. Your customer service will be impacted too.

  • Clunky and complex UI requiring many extra clicks

  • Users must toggle between three different Freshworks product offerings

  • Ticketing architecture leads to disjointed collaboration and limits the ability to create personalized touches

  • Ticketing structure limits ability to create personalized experiences for customers

  • Every channel has its own reporting, requiring users to manuaully export and combine data

You’re in great company

60

Culture Amp has achieved net promoter scores of over 60 since using Front. Now that’s something worth promoting!

482%

Branch saw a 482% return on investment (ROI) with Front, driven by over $715,370 in productivity and cost savings.

$200K

MNX has saved $200k in productivity/efficiency savings.

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Integrate your favorite apps — or build your own

Take back your browser tabs. Integrate your apps, data, and channels into the same tool you use to message your customers.

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