Why limit your team with Freshdesk? Switch to Front.
Customers never feel like a number when your team has the context to provide tailored support. You never have to choose between efficiency and the human touch when you have Front.
8,000+ companies delight customers with Front
And we don’t let them down
Deliver personalized support without the tickets
Collaborate cross-functionally with ease
Front is built for teamwork at scale, so customers always get an authentic, thorough reply. Tag teammates in with simple @mentions on email. Assign or escalate messages in a few clicks. Show every customer you care.
Personalize care with holistic views of every customer
With a shared view of email, Facebook, SMS, calendars, live chat, CRMs, and 80+ apps in one space, you’ll have all the context you need to deliver the right response.
Ensure nothing falls through the cracks
Get real-time visibility into metrics and insights about the most important stuff, from team performance to customer health.
How we stack up
Front
Front is the modern solution to customer service. Its familiar, collaborative interface powers support teams of all sizes to treat customers like humans, not tickets.
Multi-channel support via email, SMS, live chat, Facebook, WhatsApp, Twitter & more
Built-in cross-team collaboration features, such as mentions, comments, assignments & notes
Visibility into customer history, relevant data, and account info
Familiar, email-like interface
Real-time, deeper analytics for SLAs, inbox insights, and performance metrics
Freshdesk
Teams waste time, energy, and revenue opportunities when they don’t have what they need in one place. Your customers will feel the headache too.
No native SMS support
Limited collaboration tools for non-paid users
Ticketing structure limits ability to create personalized experiences for customers
Clunky and complex UI
Paid-only access to shallow metrics and insights
See how Front works
You’re in great company
Culture Amp has achieved net promoter scores of over 60 since using Front. Now that’s something worth promoting!
Branch saw a 482% return on investment (ROI) with Front, driven by over $715,370 in productivity and cost savings.
MNX has saved $200k in productivity/efficiency savings.
Integrate your favorite apps — or build your own
Take back your browser tabs. Integrate your apps, data, and channels into the same tool you use to message your customers.
