A modern help desk solution
Front is a new way to do ticketing, designed for delivering exceptional service at scale and treating customers as people, not just another ticket number.
8,500+ companies delight customers with Front
And we don’t let them down
A new way to route, respond to, and measure your customer conversations
No more help desk complexity, move to one email-like inbox experience
You don’t have to sacrifice ease of use for efficiency, with Front you get both. No more switching between tabs or apps—manage email, Facebook, SMS, live chat, CRMs, and 100+ apps in one inbox.
No-code, powerful workflows that go beyond routing
Get speed and personalization, and craft better responses faster. Use simple routing rules or SLA alerts to get every message to the right rep or transfer it to another department based on keywords, priority, customer data, and more.
Maximize productivity with seamless cross-team collaboration
Break down the silos that lead to poor support and bring in teammates with simple @mentions on emails, comment on messages & share drafts in real-time.
How do we stack up?
Front
Designed for team collaboration, allowing teams to work together directly on customer messages.
Integrates data from all systems, making all relevant information accessible in one place.
Eliminates manual workflows through its automation features, improving efficiency and scaling personalization.
Provides robust analytics on teams and customers, allowing businesses to measure and improve their operations.
The interface is familiar, making adoption easy and deployment seamless across the company.
Other help desk and ticketing solutions
Limited collaboration that isn’t company-wide, so users have to use other apps to work across departments, creating silos.
Users have to constantly pivot between CRM tools, personal email, and collaboration systems, causing data fragmentation.
Designed for transactions, making customers feel like a number and lacking personal touch.
Focused on transactional data, often missing key insights about customer relationships and interactions.
Complex, non-intuitive interface that takes a while to adopt and drives silos across departments, prolonging setup and onboarding periods that typically require a third-party consultant.
Culture Amp has achieved net promoter scores of over 60 since using Front. Now that’s something worth promoting!
Branch saw a 482% return on investment (ROI) with Front, driven by over $715,370 in productivity and cost savings.
MNX has saved $200k in productivity/efficiency savings.
Integrate your favorite apps — or build your own
Take back your browser tabs. Integrate your apps, data, and channels into the same tool you use to message your customers.
