Familiarity of Gmail, efficiency of a help desk.

Front is the #1 alternative to Hiver that doesn’t lock you into Gmail. We’re a robust customer operations platform that streamlines communication to enable exceptional service at scale.

8,500+ companies delight customers with Front

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And we don’t let them down

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Email with the power of a help desk

All your channels. One place.

An omnichannel platform that consolidates messages from all your communication channels – email, SMS, social media, live chat, WhatsApp – all in Front.

Automated workflows that make work flow

Save time with powerful workflow automation that’s simple to set up, maintain, and scale however you need it to.

The solution you need — flexibility included

Every team has different needs, and Front is built to meet them all. Our expansive (and always growing) collection of no-code integrations empower customization for every workflow.

Still using Hiver? Top teams go with Front

Front

An all-in-one customer communication platform for teams and individuals with no-code automations, integrations, and analytics. Front brings all your work apps and channels into one simple hub.

  • Shared inboxes for customer-facing teams

  • Collaborate in shared drafts

  • Works with Gmail and Outlook

  • Comprehensive SLA management and reporting

  • Share & collaborate on individual emails

  • Native SMS capability

  • Enterprise-level admin controls

  • Easily transfer emails between shared inboxes

  • Assign or mention teammates in your individual inbox

Hiver

A plug-in for Gmail that adds shared inboxes to your existing Gmail infrastructure. Hiver also includes basic features like delegation, tagging, notes, and reporting.

  • Shared inboxes for customer-facing teams

  • Collaborate in shared drafts

  • Only works with Gmail

  • Has SLA monitoring, but no SLA reporting

  • Can only collaborate in shared inboxes

  • No easy multi-channel functionality

  • Limited admin controls

  • Can only transfer emails to or between shared inboxes by forwarding

  • Notes and tags don’t work in individual inboxes

60

Culture Amp has achieved net promoter scores of over 60 since using Front. Now that’s something worth promoting!

482%

Branch saw a 482% return on investment (ROI) with Front, driven by over $715,370 in productivity and cost savings.

$200K

MNX has saved $200k in productivity/efficiency savings.

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Integrate your favorite apps — or build your own

Take back your browser tabs. Integrate your apps, data, and channels into the same tool you use to message your customers.

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