The familiarity of Outlook with the power of a help desk

Front is an Outlook alternative that streamlines communication to enable exceptional service at scale.

8,500+ companies delight customers with Front

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And we don’t let them down

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A perfect balance between team efficiency and service quality

Route and assign messages automatically

Front gives Outlook superpowers. Use no-code workflows to get every message — from email, SMS, social media, and more — to the right owner based on the processes your team uses to do their best work.

Collaborate like never before

Responding to external messages is now a team sport. Draft responses together in real-time, share context with teammates across the business, and access customer history and data alongside every conversation – all without having to leave Front.

Track customer satisfaction and team performance

You can’t improve what you can’t measure. Get insights into key service metrics like resolution time, customer satisfaction, and more. By knowing how the team is performing, you can focus on making process improvements and keeping teammates accountable.

15mins

MNX maintained response time SLA even as volume increased 4-times and cut employee churn by 20-25%.

80%

Estes Forwarding Worldwide automatically routes messages to the right person, reducing email volume by 80% and eliminating duplicate work.

3500hrs

Sennder saves 3,500 hours per month using Front integrations. Since using Front, daily email volume has decreased by 80%.

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Integrate your favorite apps — or build your own

Take back your browser tabs. Integrate your apps, data, and channels into the same tool you use to message your customers.

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