Productive teams choose Front over Shift
Experience productivity bliss with Front, the customer communication hub that uses the familiarity of email to power team collaboration, automation, and customer support — all from a single hub.
8,500+ companies delight customers with Front
And we don’t let them down
A new way to route, respond to and measure customer conversations
All your channels. One place.
An omnichannel platform that consolidates messages from all your communication channels – email, SMS, social media, live chat, WhatsApp – all in Front.
Collaborate like never before
Give your team the gift of effortless collaboration. Loop teammates in with simple @mentions on emails. Share conversation history with ease. Escalate messages in just a click.
Automated workflows that make work flow
Save time with powerful workflow automation that’s simple to set up, maintain, and scale however you need it to.
Still using Shift? Top teams choose Front.
Front
Front is the modern team workstation. to customer service. Its familiar, collaborative interface streamlines both internal and external communication, so any team — from legal to support — can do their best work.
All-in-one customer communications hub with team inboxes and omni-channel capabilities
Team members can receive, send, & collaborate on customer messages, all within Front
Support teams can co-exist in 1 shared platform for enhanced customer support
Prebuilt rule templates allow for triaging, assigning, and escalating messages
Front offers 75 out of the box integrations and plugins and APIs to customize and strengthen the customer’s instance
Shift
Pulling team applications into one workspace isn’t enough — they all have to work together, or teams waste more time, energy, and revenue opportunities downstream.
Must manage communication channels separately
No internal place to communicate and collaborate across teams
No focus or prioritization for support team usage
Lack of rule templates to automate workflows
Limited integration customization and configuration within the product
Culture Amp has achieved net promoter scores of over 60 since using Front. Now that’s something worth promoting!
Branch saw a 482% return on investment (ROI) with Front, driven by over $715,370 in productivity and cost savings.
MNX has saved $200k in productivity/efficiency savings.
Integrate your favorite apps — or build your own
Take back your browser tabs. Integrate your apps, data, and channels into the same tool you use to message your customers.
