Productive teams choose Front over Shift

Experience productivity bliss with Front, the customer communication hub that uses the familiarity of email to power team collaboration, automation, and customer support — all from a single hub.

Still using Shift? Top teams choose Front.

Front

Front is the modern team workstation. to customer service. Its familiar, collaborative interface streamlines both internal and external communication, so any team — from legal to support — can do their best work.

All-in-one customer communications hub with team inboxes and omni-channel capabilities
Team members can receive, send, & collaborate on customer messages, all within Front
Support teams can co-exist in 1 shared platform for enhanced customer support
Prebuilt rule templates allow for triaging, assigning, and escalating messages
Front offers 75 out of the box integrations and plugins and APIs to customize and strengthen the customer’s instance

Shift

Pulling team applications into one workspace isn’t enough — they all have to work together, or teams waste more time, energy, and revenue opportunities downstream.

Must manage communication channels separately
No internal place to communicate and collaborate across teams
No focus or prioritization for support team usage
Lack of rule templates to automate workflows
Limited integration customization and configuration within the product

Delight teammates and customers with Front

One platform to rule them all

Manage messages, calendars, CRMs, and 80+ other apps in one inbox — and enjoy the time you used to spend hunting through tabs.

Collaborate like never before

Front is built for communication at scale. Work together with simple @mentions on email. Assign or escalate messages in just a few clicks. Delight every customer with ease.

Workflows make work flow

The bar for customer service keeps rising, and with Front, you’ll always stay ahead. Use simple no-code automation rules and SLA warnings to get every conversation to the right rep right away.