Still using Shift? Top teams choose Front.
Front is the modern team workstation. to customer service. Its familiar, collaborative interface streamlines both internal and external communication, so any team — from legal to support — can do their best work.
All-in-one customer communications hub with team inboxes and omni-channel capabilities
Team members can receive, send, & collaborate on customer messages, all within Front
Support teams can co-exist in 1 shared platform for enhanced customer support
Prebuilt rule templates allow for triaging, assigning, and escalating messages
Front offers 75 out of the box integrations and plugins and APIs to customize and strengthen the customer’s instance
Pulling team applications into one workspace isn’t enough — they all have to work together, or teams waste more time, energy, and revenue opportunities downstream.
Must manage communication channels separately
No internal place to communicate and collaborate across teams
No focus or prioritization for support team usage
Lack of rule templates to automate workflows
Limited integration customization and configuration within the product
Delight teammates and customers with Front
One platform to rule them all
Manage messages, calendars, CRMs, and 80+ other apps in one inbox — and enjoy the time you used to spend hunting through tabs.
Collaborate like never before
Front is built for communication at scale. Work together with simple @mentions on email. Assign or escalate messages in just a few clicks. Delight every customer with ease.
Workflows make work flow
The bar for customer service keeps rising, and with Front, you’ll always stay ahead. Use simple no-code automation rules and SLA warnings to get every conversation to the right rep right away.
8,500+ companies delight customers with Front
And we don’t let them down
See how Front works
Culture Amp has achieved net promoter scores of over 60 since using Front. Now that’s something worth promoting!
Branch saw a 482% return on investment (ROI) with Front, driven by over $715,370 in productivity and cost savings.
MNX has saved $200k in productivity/efficiency savings.
Integrate your favorite apps — or build your own
Take back your browser tabs. Integrate your apps, data, and channels into the same tool you use to message your customers.