Top teams choose Front over Trengo
Front is an all-in-one platform that enables teams to streamline communication and deliver exceptional service at scale.
9,000+ companies delight customers with Front
And we don’t let them down
Front vs Trengo: Why choose Front?
Front
Front is a modern customer service platform that is designed to scale with you as you grow. Businesses are able to design robust workflows, unlock meaningful insights, and have confidence in Front’s reliability and security.
Numerous triggers, filters, and resulting actions enable companies to design powerful, cross-team workflows
Proven reliability, scalability, and application performance with award-winning support and service team.
Powerful analytics suite with 50+ customizable reports on team performance and customer satisfaction
GDPR, SOC 2 Type I & II compliant, and 2FA ensure more robust security
4.7 stars on G2 with 2,000+ reviews across a meaningful distribution of small business, mid-market, and enterprise companies
Trengo
Trengo is suitable for simple, shared inbox use cases for small companies, but lacks meaningful automation and reporting capabilities. Users may encounter challenges with reliability, scalability, and security.
Limited triggers, filters, and resulting actions makes it difficult to achieve meaningful automation
Users reported multiple down times that impacted operations and lagging as their number of users and message volume grew
Limited reporting capabilities with fewer reports and less customization options
Not SOC 2 Type II compliant results in a higher security risk
4.3 stars on G2 with ~200 reviews largely concentrated in the small business segment
A customer operations platform you’ll love
All your channels. One place.
An omnichannel platform that consolidates messages from all your communication channels – email, SMS, social media, live chat, WhatsApp – all in Front.
Automated workflows that make work flow
Save time with powerful workflow automation that’s simple to set up, maintain, and scale however you need it to.
Collaborate like never before
Give your customer service team the gift of effortless collaboration. Loop teammates in with simple @mentions on emails. Share conversation history with ease. Escalate messages in just a click.
Culture Amp has achieved net promoter scores of over 60 since using Front. Now that’s something worth promoting!
Branch saw a 482% return on investment (ROI) with Front, driven by over $715,370 in productivity and cost savings.
MNX has saved $200k in productivity/efficiency savings.
Integrate your favorite apps — or build your own
Take back your browser tabs. Integrate your apps, data, and channels into the same tool you use to message your customers.
