Streamline shipper and carrier communication with Front

Front’s shared inbox platform helps 3PLs deliver fast and accurate service at scale

500+ 3PLs move more freight with Front

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Efficient operations and exceptional customer service

Automate message routing to the right teammate

Create customizable workflows to automatically route messages based on account owners, expertise, geography, team shifts and more. Centralize email, WhatsApp, and text messages in a single place to increase efficiency.

Deliver thoughtful customer service with speed

With Front, writing a comprehensive reply doesn’t slow teams down. Every conversation is surrounded by customer history, relevant data, and built-in collaboration so teams can work behind the scenes to craft better responses, faster.

Track customer satisfaction and team performance

You can’t improve what you can’t measure. Gain insight into key customer service metrics like resolution time, CSAT and more. By knowing how the team is performing, you can focus on making improvements and holding employees accountable.

3PLs achieve increased efficiency with Front

15mins

MNX maintained response time SLA even as volume increased 4-times and cut employee churn by 20-25%.

80%

Estes Forwarding Worldwide automatically routes messages to the right person, reducing email volume by 80% and eliminating duplicate work.

3500hrs

Sennder saves 3,500 hours per month using Front integrations. Since using Front, daily email volume has decreased by 80%.

See how Front works

How do we stack up?

Front

For fast-growing, collaborative teams that value personal communication but need to deliver at scale, and alongside analytics and automation.

  • Designed for team collaboration

  • Integrates data from all systems

  • Automation eliminates manual workflows

  • Provides sophisticated analytics on teams and customers

  • One omnichannel inbox that integrates all communication channels into a single interface

Outlook

Designed for personal, one-to-one communication... thats about it.

  • Designed for individual use

  • Customer context and data lives in 3rd party apps

  • Does not support automation

  • Cannot be measured, so it cant be improved

  • Team members need different tools for different channels

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Integrate your favorite apps — or build your own

Take back your browser tabs. Integrate your apps, data, and channels into the same tool you use to message your customers.

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