Voice & Telephony


Automatically sync your calls, transcripts, agent notes, and voicemails to Front

Cordless is a cloud-based call center software with AI-driven intelligence for customer-facing teams. With Cordless, you get the full set of features and services on the standard plan:

  • Core telephony functionality
  • Agent and call center performance reports
  • Enterprise-level insights (routing statistics, customer sentiment, keyword analysis, and more)
  • AI capabilities that enable teams to identify emerging topics and facilitate key tasks, such as understanding first-call resolution without manual checks, and ensuring compliance
  • 24/7 support provided by a friendly in-house team

The integration automatically syncs the following Cordless data with your Front inbox:

  • Call activity
  • Call transcriptions
  • Call summaries
  • Call recordings
  • Voicemails
  • Call notes

Cordless automatically displays a contact’s Front information before agents answer a call. Agents can quickly access the relevant thread from the call, getting the full context as they work with their clients and prospects.

Click here to learn more about the Cordless-Front integration or get in touch at [email protected]

Screenshot of CordlessScreenshot of Cordless