Automatically sync your calls, transcripts, agent notes, and voicemails to Front
Cordless is a cloud-based call center software with AI-driven intelligence for customer-facing teams. With Cordless, you get the full set of features and services on the standard plan:
- Core telephony functionality
- Agent and call center performance reports
- Enterprise-level insights (routing statistics, customer sentiment, keyword analysis, and more)
- AI capabilities that enable teams to identify emerging topics and facilitate key tasks, such as understanding first-call resolution without manual checks, and ensuring compliance
- 24/7 support provided by a friendly in-house team
The integration automatically syncs the following Cordless data with your Front inbox:
- Call activity
- Call transcriptions
- Call summaries
- Call recordings
- Voicemails
- Call notes
Cordless automatically displays a contact’s Front information before agents answer a call. Agents can quickly access the relevant thread from the call, getting the full context as they work with their clients and prospects.
Click here to learn more about the Cordless-Front integration or get in touch at [email protected]
