Surveys & Feedback


Collect feedback with Customer Satisfaction, Net Promoter Score or Customer Effort Score surveys in your signatures.

Track the quality of your customer service with Nicereply – an all-in-one customer satisfaction survey tool built for Front. Measure customer satisfaction via a survey at the bottom of every email or trigger it after resolving a conversation or a chat. Choose from measuring Customer Satisfaction, Net Promoter Score, or Customer Effort Score surveys. Customize the look & feel of your surveys. Change the color scheme, add a logo, ask additional questions. Choose a rating scale that suits you - stars, smiley faces, thumbs - you decide. Create an unlimited number of surveys.

Fit your surveys to different situations. Did your customer contact you about a specific product? Ask about that product specifically in the survey. Did they reach out to you from a different country? Send them a survey in their language.

Responses are pushed back into Front as comments and custom field values, so you’ll never miss feedback from your customers & can set different automation rules based on the customer sentiment.

When you add the Nicereply survey to your team’s signature, Nicereply enables users to give you real-time feedback in one click. Customer ratings will be added to Front messages as comments, so you can track all your customer feedback in one place. You can also distribute the Nicereply surveys automatically after resolving a conversation via Nicereply trigger, include them in your Front Message Templates, or allow your customers to rate your agents directly in their Front Chat conversations. Nicereply surveys are available in all Front pricing plans.

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