Tame the chaos of Slack support to deliver exceptional service without jumping between tools
From B2B tech to creative agencies, more teams want to offer real-time, 1:1 support on Slack. But with hundreds of shared channels, conversations get messy fast — leading to missed messages and frustrated teams.
Front solves that. Set up Slack as a channel in Front to manage messages alongside email, SMS, and more. Connect any public or private channels you have access to, including shared external channels powered by Slack Connect, to centralize support in one place and save time monitoring multiple tools. Teams in Front can react and respond in real time, and multiple threading options help you keep conversations in order. From the customer’s perspective, it all looks and feels just like Slack.
You can also push urgent Front conversations into Slack for visibility, or spin up new Front threads directly from Slack to ensure nothing slips through the cracks.
