Use Cases
All-in-one support platform
Collaborative shared inboxes
Personalized service at scale
Key Features
Every channel in one inbox
Resolve faster than ever
Work faster, together
Real-time support and bots
Track support requests
Deflect support questions
Surface key customer insights
Organize, route, and resolve
Real-time service metrics
Connect to other systems
A template to train staff about AI basics as a part of your AI implementation plan

According to a McKinsey study, 48% of employees would use generative AI day-to-day more if their employers provided training. This handbook is a great introductory resource that covers:
What LLMs are and how they work
What is RAG
Strengths and weakness of AI
How to get started with prompting (plus examples)
And more!