Use Cases
All-in-one support platform
Collaborative shared inboxes
Personalized service at scale
Key Features
Every channel in one inbox
Resolve faster than ever
Work faster, together
Real-time support and bots
Track support requests
Deflect support questions
Surface key customer insights
Organize, route, and resolve
Real-time service metrics
Connect to other systems
The ability to quickly communicate with your customer has become a key differentiator, especially in logistics. Streamlining internal communications behind the scenes has become vital to customer satisfaction.

A Journal of Commerce survey of transportation and logistics professionals found that 80 percent have experienced an increase in communications due to supply chain disruptions.
How supply chain disruptions are impacting communication volumes
Key challenges for companies when it comes to collaborating on customer requests
Methods for improving internal communication workflows and increasing customer satisfaction