Breaking the support silo: CX as a company-wide objective

CX leaders are uniquely positioned to raise the company-wide bar for customer expectations and experiences. Collaboration with cross-functional partners can ensure that company culture, tools, and processes enable frontline employees to meet — and exceed — customer expectations. Our panel will unpack:

• Changing customer expectations and how to adjust roadmaps with this input in mind

• The best ways to implement AI and automation to accelerate your ability to meet customer needs

• The strategic internal partners to collaborate with to build a truly customer-first organization