Webinar

How Front uses Front: 5 rules to automate your workflows

The newest improvements to Front’s rules are making it easier than ever for customer support teams to maximize productivity and delight their customers.  

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Join our virtual event to learn how Front’s support team automates their workflows to maintain a 100% resolution rate and an average 98%+ CSAT score.

In this webinar, you’ll learn how to build rules to: 

  • Ensure all messages are categorized correctly with required tagging 

  • Automatically distribute your team’s workload with load balancing  

  • Maintain a high standard for response times with reply time goals 

  • Better understand customer satisfaction with automatic CSAT surveys

Speakers
  • Jo McCann, Product Marketing at Front
  • Cori Morris, Customer Support at Front