Use Cases
All-in-one support platform
Collaborative shared inboxes
Personalized service at scale
Key Features
Every channel in one inbox
Resolve faster than ever
Work faster, together
Real-time support and bots
Track support requests
Deflect support questions
Surface key customer insights
Organize, route, and resolve
Real-time service metrics
Connect to other systems
How Front uses Front: 5 rules to automate your workflows
The newest improvements to Front’s rules are making it easier than ever for customer support teams to maximize productivity and delight their customers.
Watch webinar
Join our virtual event to learn how Front’s support team automates their workflows to maintain a 100% resolution rate and an average 98%+ CSAT score.
In this webinar, you’ll learn how to build rules to:
Ensure all messages are categorized correctly with required tagging
Automatically distribute your team’s workload with load balancing
Maintain a high standard for response times with reply time goals
Better understand customer satisfaction with automatic CSAT surveys
Speakers
Jo McCann, Product Marketing at Front
Cori Morris, Customer Support at Front