How Front uses Front: 5 rules to automate your workflows
The newest improvements to Front’s rules are making it easier than ever for customer support teams to maximize productivity and delight their customers.
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Watch webinar
Join our virtual event to learn how Front’s support team automates their workflows to maintain a 100% resolution rate and an average 98%+ CSAT score.
In this webinar, you’ll learn how to build rules to:
Ensure all messages are categorized correctly with required tagging
Automatically distribute your team’s workload with load balancing
Maintain a high standard for response times with reply time goals
Better understand customer satisfaction with automatic CSAT surveys
Speakers
Jo McCann, Product Marketing at Front
Cori Morris, Customer Support at Front