How Front uses Front: 5 rules to automate your workflows

The newest improvements to Front’s rules are making it easier than ever for customer support teams to maximize productivity and delight their customers.  

Watch webinar

Join our virtual event to learn how Front’s support team automates their workflows to maintain a 100% resolution rate and an average 98%+ CSAT score.

In this webinar, you’ll learn how to build rules to: 

  • Ensure all messages are categorized correctly with required tagging 

  • Automatically distribute your team’s workload with load balancing  

  • Maintain a high standard for response times with reply time goals 

  • Better understand customer satisfaction with automatic CSAT surveys

  • Jo McCannProduct Marketing at Front
  • Cori MorrisCustomer Support at Front