How one unicorn startup elevated their customer experience, grew 10X, and saved $500K+
Growing pains related to customer experience and efficiency are common for fast-growing companies. Yet Branch, a disruptive insurance startup based in Columbus, Ohio, grew 10X YoY and simultaneously increased their CSAT score from 85% to over 90%. They were able to see a 482% ROI from streamlining all customer communication workflows. Despite macroeconomic headwinds, they reached unicorn status at a $1.05 billion valuation after a successful Series C funding of $147 million in June 2022.
We’ll be talking to Joe Emison, CTO and Co-founder, about how they were able to respond to double the number of customer messages 75% faster while providing a human touch in their conversations. Gain insight into how they were able to save over $500K when they:
Personalized customer communications at scale
Maintained efficiency in a hyper-growth environment
Implemented cost-effective customer support workflows that improved CSAT scores