How to retain customers and do more with less in the face of a recession
Why your customer experience can’t afford inefficiencies
Research shows that with a 5% increase in customer retention, you can grow your profits by 25%.1 In an uncertain economy, businesses are finding themselves in a bind: how can I do more with less without sacrificing customer relationships?
We’ve gathered a panel of customer experience leaders who do it all: find efficiencies in meeting high customer expectations and unlock team productivity for personalized service at scale.
Join us as we discuss:
Why you don’t have to choose between increased efficiency and quality customer experience
How to boost team productivity when you streamline team collaboration
How you can win business, regardless of whether or not there’s a recession
1 Bain & Co. Prescription for cutting costs
Christina Conway, Director of Operations at Founder Shield
Dr. Claudio Consul, Senior Vice President, Operations at Sennder
Nino Khetsuriani, Assistant Director, IT Project Management at Questel
Samantha Wong, Director of Customer Success at Front