How to retain customers and do more with less in the face of a recession

Research shows that with a 5% increase in customer retention, you can grow your profits by 25%.¹ In an uncertain economy, businesses are finding themselves in a bind: how can I do more with less without sacrificing customer relationships?

We’ve gathered a panel of customer experience leaders who do it all: find efficiencies in meeting high customer expectations and unlock team productivity for personalized service at scale.

Join us as we discuss:

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  Why you don’t have to choose between increased efficiency and quality customer experience

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  How to boost team productivity when you streamline team collaboration

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  How you can win business, regardless of whether or not there’s a recession
  

¹ Bain & Co. Prescription for cutting costs

Speakers

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  Christina Conway, Director of Operations at Founder Shield

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  Dr. Claudio Consul, Senior Vice President, Operations at Sennder

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  Nino Khetsuriani, Assistant Director, IT Project Management at Questel

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  Samantha Wong, Director of Customer Success at Front