How to retain customers and do more with less in the face of a recession

Why your customer experience can’t afford inefficiencies

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Research shows that with a 5% increase in customer retention, you can grow your profits by 25%.1 In an uncertain economy, businesses are finding themselves in a bind: how can I do more with less without sacrificing customer relationships?

We’ve gathered a panel of customer experience leaders who do it all: find efficiencies in meeting high customer expectations and unlock team productivity for personalized service at scale.

Join us as we discuss:

  • Why you don’t have to choose between increased efficiency and quality customer experience

  • How to boost team productivity when you streamline team collaboration

  • How you can win business, regardless of whether or not there’s a recession

1 Bain & Co. Prescription for cutting costs

  • Christina ConwayDirector of Operations at Founder Shield
  • Dr. Claudio ConsulSenior Vice President, Operations at Sennder
  • Nino KhetsurianiAssistant Director, IT Project Management at Questel
  • Samantha WongDirector of Customer Success at Front