Interview Series

Untangled Ops

Snake is child's play compared to these leaders solving complex operational problems. Watch them crush both.

Episode 05 - Nikola Mrkšić, CEO, PolyAI

Voice AI already beats human agents on some calls. Nikola shares why AI scored better CSAT on bereavement calls and why the real limits are more legal and cultural, not technical.

Watch the Untangled Ops episode 05 video

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