Ticketing was built for large-scale organizations that want to optimize for transactions rather than relationships. With traditional ticketing...
Users have to constantly pivot between CRM tools, personal email, and collaboration systems
Agents have to treat customers like transactions, making customers feel like a number
Collaboration is limited, so users have to use other apps and tools to work across departments
You’re dealing with a complex, non-intuitive interface that takes a while to adopt
There’s often a long setup and onboarding periods that typically require a third-party consultant
For fast-growing teams that differentiate on personal, high-quality relationships but can’t sacrifice efficiency. With Front, you get:
Centralized customer communication: channels, external customer data, and internal collaboration tools all in one place
No cases, no tickets: Front is built for natural conversations that strengthen relationships
Native collaboration that makes it easy to work together directly on a customer message
Familiar interface that makes adoption easy and company deployment seamless
Tailored onboarding services
Front is everything you like about ticketing software, but built for humans. And real relationships. And ease of use.
Front scales personalized communication by combining automated workflows with a natural interface that connects to your customers’ preferred communication channels. So it’s easy to make every customer feel like your only one.
People want to feel like people, not a number. With Front, you can have a natural email conversation with every customer, so they feel thoughtfully tended to and your team doesn’t feel like robots.
Front’s interface is familiar to email, so it’s natural for teams and customers alike to use. Our top-notch onboarding makes it easy to get up and running and building stronger customer relationships, in no time.
Front’s familiar interface and intuitive features make it easy to implement and enjoyable to use, so your team and customers see the benefits immediately.
Designed for relationships, not transactions
Front is built to keep your focus on the customer by integrating all customer data, collaboration capabilities, and critical automation in one place. The centralized hub means that your teams have more time to focus on meaningful customer interactions.
Comment on a message, make an easy handoff, share customer context. In Front, there are no silos, and your entire company views customer information and can work together on messages.
What makes Front different
Email lacks the sophisticated workflows your business needs, but you can’t work without it. We bring email into a modern customer communication hub. It’s quite a makeover.
Hear it directly from folks who made the switch:
Get started with Front
Front is a great choice for teams collaborating and looking for a super centralized, user-friendly interface. It enables a more personalized end user experience, making it a winner for companies looking to tackle inbox management and exceed customer expectations.
Written by Front Team