It’s a pivotal moment for the customer service industry. Don’t miss our on-demand recordings from Frontlines, where we discuss the evolving customer support landscape and unveil game-changing new Front features. Plus, support leaders share their tips for creating a customer-first culture, company-wide.
Keynote
Building a customer-first support strategy in the age of AI
AI is evening the CX playing field, enabling companies of all sizes to better support their customers. However, best-in-class businesses use these tools for more than deflection — they’re gaining a deeper understanding of their customers. See how to leverage AI to grow your business faster and gain insights into what customers really want.
Dan O’Connell
CEO, Front
Product spotlight
New capabilities for exceptional service at scale
Our latest launches and upcoming releases will help your team deliver your best customer experience yet. From enhanced support workflows to practical AI for end-to-end assistance, tune in to see the latest innovations in Front’s all-in-one customer service platform.
Maggie Lamas
Head of Design, Front
Andersen Yu
Head of Solutions Engineering, Front
Industry panel
Breaking the support silo: CX as a company-wide objective
CX leaders are uniquely positioned to raise the company-wide bar for customer expectations and experiences. Collaboration with cross-functional partners can ensure that company culture, tools, and processes enable frontline employees to meet — and exceed — customer expectations. Our panel will unpack:
- Changing customer expectations and how to adjust roadmaps with this input in mind
- The best ways to implement AI and automation to accelerate your ability to meet customer needs
- The strategic internal partners to collaborate with to build a truly customer-first organization
Kenji Hayward
Head of Customer Support, Front
Skylar Lowery
Engineering Manager, Support Tools, Stripe
Stacy Justino
Founder, Double Jump Career Coaching (Former Loom, Wistia)