Adaptive, step-by-step guides and scripts for agents
Stonly helps agents serve customers quickly and consistently. Traditional support platforms are linear, static, and hard to align to the situation and user. With Stonly, businesses can create step-by-step guidance, providing adaptive troubleshooting and support content. Stonly also helps companies guide their support agents to qualify issues, find the right answers, and follow the processes.
Display adaptive, step-by-step guides and scripts for your agents directly in Front. Use Stonly to find the right information in seconds and automatically paste it into responses. Trigger actions, like tagging, directly from Stonly guides and see the detailed history of what content your customers have seen before contacting you.
