Build step-by-step support guides for your customers and team. Access them in one click from Front.Stonly is a platform for creating step-by-step help guides for your customers and support agents, without having to write any code. Traditional platforms are not designed to share knowledge effectively — they’re linear, static, and one-size-fits-all. With Stonly, businesses can create and publish rich tutorials for trouble-shooting and support content to help your customers help themselves. You can also guide your support agents to the ideal response for every issue with step-by-step scripted guides.
Get scripted guides and help content for your agents and customers directly in Front. Use Stonly search to find the right help content in seconds and automatically paste it into your email responses to customers — you can even see the detailed history of each step your customer consulted prior to contacting. Trigger actions like canned answers or tagging directly from Stonly guides to standardize processes like refunds or settings changes.