Use Cases
All-in-one support platform
Collaborative shared inboxes
Personalized service at scale
Key Features
Every channel in one inbox
Resolve faster than ever
Work faster, together
Real-time support and bots
Track support requests
Deflect support questions
Surface key customer insights
Organize, route, and resolve
Real-time service metrics
Connect to other systems
How Front’s customer service uses Front
Learn how we’re using Knowledge Base, chatbots, and resolution analytics to resolve customer inquiries faster
Watch webinar
The newest improvements to Front’s Knowledge Base, chatbots, and resolution analytics are making it easier than ever for customer service teams to deliver faster resolutions that scale over time.
Join us for this virtual event to learn from Front’s customer service team — who have maintained a 98%+ CSAT score this year (including 4 months of 100%!) — on how they leverage the latest features in their day-to-day. We’ll also give an early look on what feature improvements to be on the lookout for next!
In this webinar, you’ll learn how to:
Build and manage your Knowledge Base to provide support at scale
Configure chatbots to streamline bot to agent handoffs — with and without live chat options
Prepare for AI Answers to resolve customer inquiries without a human
Optimize how your team tackles resolution to regularly improve their service