Research

Reinventing Customer Engagement: Front ROI Report

Reinventing Customer Engagement: Front ROI Report

83% of consumers prefer communications from businesses through email.

But only 34% of time spent in email is actually productive.

Front's here to fix that. Front's customer communications platform drives personalized customer engagement, at scale, by reinventing a universally adopted application — email.

In this report, Mainstay research shares the key benefits teams find from Front. Front accelerates responses, strengthens customer connections, boosts employee productivity, and raises morale. Read case studies and statistics on the ROI of Front, such as:

  • $650,000 customer service productivity savings reported by customer Morningside

  • 300% average SLA performance improvement reported by 10 Front customers

  • 25% improvement in employee retention from customer MNX

Download to learn how Front can deliver tangible value for your team—in the form of significant productivity savings, revenue enhancement, better SLA performance, higher employee retention, and more.

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