Shared Inbox Management: A Playbook for Client and Customer Facing Teams

If you’re looking to learn about shared inboxes, you’ve come to the right place.

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Whether you’re wondering what a shared inbox is and why you’d use one, seeking best practices to make the most of your existing shared inbox, or assessing the impact a shared inbox could have for your team and your customers, there’s something for you in this playbook. To give you a taste of what’s ahead, here are some of the questions we explore:

  • What is a shared inbox?

  • Why do teams use shared inboxes?

  • What are the best ways to manage a shared inbox?

  • How can my team work together with a shared inbox?

  • What are the best practices for working together in a shared inbox?

  • What features and functionality should I look for in a shared inbox tool?