A guide to managing customer relationships at scale

Empower your customer-facing team to give a better experience.

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Email wasn’t designed for the way customer success teams work. It makes working together difficult, lacks accountability, and ultimately, makes it hard for teams to connect the dots around customers. Customer success teams need a way to work collaboratively and efficiently, so they can focus on what matters: taking care of customers.

In this ebook, we explore how you can manage your customer communications in Front, so your team feels empowered to give a better experience.

You’ll learn...

  • How to set up your ideal customer success workflows in Front

  • Tactical ways to boost your team’s productivity

  • A checklist for a smooth Sales to Customer Success handoff

  • Email templates for common customer success scenarios

  • Tips for using customer communication metrics to give a better experience