Collaboration
Delight customers with a reimagined way to work together
Front helps teams work in sync to be more responsive to customers — leaving no message behind.
Coordinate with ease
You’ll be surprised at how much faster you can align with your team without starting another thread.
Resolve inquiries effectively
Your customers will tell the difference when your teams automatically know when to play their part.
Make customers feel seen
No need to leave customers hanging when teams can get up to speed when someone’s OOO or between shifts.
Give your team collaboration superpowers
Know who owns what
Take the guesswork out of who’s following up with a clear owner for every conversation.
No more hunting for context
Handoffs are so much smoother when past conversations and customer context are in one place.
Quickly tag in teammates
In-thread comments replace the extra internal emails or DMs with real-time, behind-the-scenes chat.
Easily get feedback
Respond to customers faster with auto-shared drafts for speedy review and approvals.
Built to keep teams in lockstep
Cross-functional teamwork
From sales to operations to fulfillment to account management, Front brings in every teams’ function at the right moment and minimizes slowdowns.
Straightforward escalations
Create clear escalation paths for managers to be automatically alerted and easily sort their priorities.
Speedy approvals
Front makes it easy for stakeholders to jump in at the right time, review with easy access to context, and move onto the next.
Increased visibility
With better transparency on how teams are responding to customers, managers are more informed on how to coach.
The building blocks of next-level collaboration
Shared inboxes
With everyone working in a shared space, there’s more clarity on the status of customer conversations.
Clear resolutions
Know what’s left in the work queue when it’s clear which conversations are open or resolved.
AI summaries
Skip trying to catch up on long threads. Let AI give you a summary in the comments of a thread.
Collision detection
Embarrassed over duplicate replies? See when a teammate is actively responding in real time.
Project management
Stay on top of tasks by integrating your favorite project management tool like Asana and more.
Slack integration
Respond to Slack messages directly from Front or push Front conversations to Slack.
Internal discussions
Skip the extra chat tool and spin up internal discussions to get aligned with the rest of your team.
Conversation guests
Loop in non-Front users if you need them to weigh in on a message.
Front’s intuitive and simple design enabled more efficient cross-functional team collaboration and less switching across apps like Slack, saving 1+ hours per team member on Front. This saved $211,250 in productivity to deliver a more consistent customer experience.
Explore all of Front’s capabilities
Learn more about our productOmnichannel inbox
Manage shared inboxes for all channels in one place
AI chatbots and agent assistance
Deliver instant resolutions and improve agent efficiency with AI
Collaboration
Work more efficiently with next-level team coordination
Live chat
Help customers in the moment with AI chatbots and live chat
Ticketing
Resolve complex, nested issues requiring multiple teams
Knowledge Base
Resolve customer inquiries faster with smart deflection
Analytics
Inform decisions with team workflows, insights, and team performance
Workflow automation
Organize, route, and resolve conversations at scale
Support Report
Showcase your real-time service metrics to build trust with customers
Integrations and API
Seamlessly connect other systems to sync data, context, and channels
