Front Community recently sat down with Front’s Head of Support, Kenji Hayward, to discuss the journey of building a company-wide support culture that puts customers first.
In this exclusive interview, Kenji shares how the support team evolved from its early days, what challenges came with expanding support efforts across the company, and how he led the way in formalizing a support-based program that has since become deeply embedded in Front’s culture.
Catch the full interview below to learn from Kenji’s experience, and drop by the Front Community discussion to share your thoughts or ask any follow-up questions!
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Written by Helena Li
Originally Published: 1 November 2024