Front Community exclusive: building a lasting company support culture at Front

Helena Li

Helena Li,

Product Education & Community Lead, Front

1 November 20240 min read

Listen to an interview with Front’s Head of Support Kenji Hayward, on building a support-first culture at Front

Front Community recently sat down with Front’s Head of Support, Kenji Hayward, to discuss the journey of building a company-wide support culture that puts customers first. 

In this exclusive interview, Kenji shares how the support team evolved from its early days, what challenges came with expanding support efforts across the company, and how he led the way in formalizing a support-based program that has since become deeply embedded in Front’s culture.

Catch the full interview below to learn from Kenji’s experience, and drop by the Front Community discussion to share your thoughts or ask any follow-up questions!

New to Front Community? It’s our platform where you can connect with other users, ask questions, and gain insights from the Front team and your peers on using Front to power your business.

Written by Helena Li

Originally Published: 1 November 2024

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