Customer Operations, CX and Support Blog

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Customer service

Your customer AI agents are working. Now put them to work together.

Front is introducing a new way for customer-facing teams and AI agents to work as one.

Customer service

7 Gorgias alternatives with smart features that keep teams coordinated

Looking for Gorgias alternatives? Compare pros and cons of popular customer service software, including Freshdesk, Help Scout, Zendesk, and Fin.

Customer service

Customer communication strategy tips for forging strong relationships

Learn how B2B teams build customer communication strategies that improve coordination, visibility, and performance across teams and channels.

Help desk

Email help desk software: Solutions that exceed basic ticketing

Find the right email help desk software for your B2B support team. Compare how five platforms address needs like SLA tracking and email routing.

Customer service

6 Jira Service Management alternatives: How other platforms measure up

Looking beyond Jira Service Management (formerly Jira Service Desk)? Compare alternatives like Zendesk, HubSpot Service Hub, and Freshservice.

Customer service

AI in customer success: How B2B teams and AI agents manage customer relationships together

See how AI in customer success helps B2B teams automate work, coordinate teams and AI agents, and manage relationships with shared context.

Customer service

E-commerce customer service software that keeps every conversation connected

Compare leading e-commerce customer service software across AI capabilities, channels, integrations, and fit for complex B2B support operations.

Customer service

Churn risk: How B2B teams identify, measure, and reduce it

Learn what churn risk is, the factors that contribute to it, and how B2B teams can identify it earlier through better customer operations.

Customer service

Case deflection that helps customers, not just your ticket count

Learn what case deflection is and B2B best practices for helping customers resolve routine needs through self-service without increasing customer effort.

Customer service

Customer service in logistics: The coordination behind every successful delivery

Learn how logistics customer service helps B2B teams improve communication and deliver better customer experiences through connected operations.

Shared inbox

Shared inbox software: How to choose a solution that scales

Compare the best shared inbox software for B2B teams, and learn how leading platforms improve team inbox management across customer conversations.

Help desk

6 help desk metrics that help operations teams

Learn which help desk metrics reveal workload and service risks, and how B2B teams use them to improve customer operations and team coordination.

Customer service

Customer engagement automation: Where automation helps and where context matters

Customer engagement automation works best when every trigger, handoff, and follow-up stays connected. See how B2B teams can build it that way.

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