Front connects to the tools your team relies on, so your shared inbox can be the place you get work done. But some messages and workflows just aren’t well-suited for your inbox — chats, notifications, and other tasks you want to manage in real time.
That’s where Slack comes in. It’s our most popular integration, and today our Slack app will help you get even more done in Front, faster.
Front teams can already send messages (emails, tweets, texts, and more) to Slack. Now, you can use Message Menus to take action directly from Slack. Archive, re-open, assign, and move Front messages between inboxes — all from Slack. Instant sync of activities from Slack to Front make it even easier for your team to reach inbox zero, no matter where you’re getting work done.
Teams across the company — support, sales, operations, and more — rely on Front to manage their external communication. Here’s how our latest Slack app helps them stay on top of your inbox around the clock:
Escalate urgent support tickets. Escalate urgent support tickets. Use time-based rules for SLAs to forward unanswered messages to a #support-urgent channel automatically. Re-assign messages to another teammate directly from Slack.
Reach out to leads faster. Trigger rules that forward new leads to an #inbound channel. Move messages to the SMB, Mid-Market, or Enterprise inbox from Slack for a quick reply from the right rep in Front.
Triage requests in real time. Define a rule that messages containing the word “refund” are sent to @Andersen, your account manager. He can move the message to the Accounts inbox right from Slack for a reply.
To get started with Message Menus for Front, simply turn on Message Menus in your Slack integration settings in Front. No matter where your team gets work done, Front’s Slack app makes it easy to ensure every message ends up in the right place.
Written by Sarah Spangenberg
Originally Published: 17 April 2020