Front vs. Ticketing: The best alternative to ticketing. Because customers don’t want to feel like numbers.

Finally, a tool that combines the power of a help desk with the ease and personal nature of email. Front is designed for you to build real relationships at scale without sacrificing efficiency.

No cases, no tickets. Efficient communication doesn’t have to be robotic.

Front scales personalized communication by combining automated workflows with a natural interface that connects to your customers’ preferred communication channels. So it’s easy to make every customer feel like your only one.

Easy to implement and use. Time-to-value has never been so speedy.

Front’s interface is familiar to email, so it’s natural for teams and customers alike to use. Our top-notch onboarding makes it easy to get up and running and building stronger customer relationships, in no time.

Designed for relationships, not transactions.

Front is built to keep your focus on the customer by integrating all customer data, collaboration capabilities, and critical automation in one place. The centralized hub means that your teams have more time to focus on meaninful customer interactions.

How do we stack up?

Front

For fast-growing teams that differentiate on personal, high-quality relationships — but can’t sacrifice efficiency.

  • Centralized place for customer communication: channels, external customer data, and internal collaboration tools all in one place

  • No cases, no tickets: Front is built for natural conversations that strengthen relationships

  • Native collaboration that makes it easy to work together directly on a customer message

  • Familiar interface that makes adoption easy and company deployment seamless

  • Tailored onboarding services

Ticketing

For large-scale organizations that want to optimize for transactions rather than relationships.

  • Users have to constantly pivot between CRM tools, personal email, and collaboration systems

  • Designed for transactions, making customers feel like a number

  • Limited collaboration that isn’t company-wide, so users have to use other apps to work across departments

  • Complex, non-intuitive interface that takes a while to adopt and drives slios across departments

  • Long setup and onboarding periods that typically require a third-party consultant

What makes Front different

Everything you like about ticketing software. But built for humans. And real relationships. And for ease of use.

  • Front brings all critical customer information — account data, message history, and collaboration capabilities — directly alongside the customer message. No more silos or time lost pivoting between tools.

  • People want to feel like people, not a number. WIth Front, you can have a natural email conversion with every customer, so they feel thoughtfully tended to and your team doesn’t feel like robots.

  • Comment on a message, make an easy handoff, share customer context. In Front, there are no silos, and your entire company views customer information and can work together on messages.

  • Front’s familiar interface and intuitive features make it easy to implement and enjoyable to use, so your team and customers see the benefits immediately.

Any team that works collaboratively would benefit from using Front.

Samar Mirza, Business Operations Coordinator

Hear it directly from folks that made the switch

Instead of two or four or ten tools, Front lets us have just one.

Open Listings

Thanks to rules and tags in Front, we’ve seen an 85% reduction in SLA breaches in the first two quarters of 2020 over this time last year overall.

Our customers are happy. Yours will be too.

4.5/5

4.7/5

4.5/5

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