Boost agent productivity with AI-suggested replies and automate conversations with 99% accuracy
Aide learns from past conversations to identify common topics and generate accurate AI drafts. Agents can insert the drafts into Front’s Composer with one click or auto-reply to customers. This feature works out of the box with no configuration required.
To deploy AI reliably, Aide supports a gradual automation strategy by first drafting accurate responses for agents to reduce handle times and help your team build confidence in AI. Once you’ve decided which types of conversations to automate, Aide helps create the most suitable strategy for each type of conversation.
When Aide identifies a question, it can auto-run a macro on that conversation, including actions such as tagging, commenting, or sending a response. Responses can be multilingual. If you’re not ready to auto-reply to customers, responses can be drafted for agents in the side panel. You may use existing template responses or create new ones. To ensure the right responses are auto-sent or suggested to agents, create workflows based on Contact fields and set up your conditions. You can also configure a custom greeting and signature.
Aide helps save time for agents by personalizing customer responses based on your business’ policy. As you confirm Aide’s accurate AI-generated replies over time, you’ll gain confidence in auto-replying to similar conversations in the future. Feel free to install Aide now and try a free trial! Visit our website to learn more and see our pricing.
