Access agentic AI for end-to-end resolutions with a governance engine
Aide acts as an agentic AI layer that resolves customer issues and performs system actions for support and operations teams. It supports a variety of industries, including e-commerce and financial services, by pulling real account and order data to provide accurate, end-to-end resolutions. The platform is designed to handle common tasks, such as status requests, account changes, shipment tracking, returns, and billing disputes, by analyzing the actual intent behind every customer message.
The integration with Front allows teammates to implement automation through a flexible pathway, providing the option for human review, AI-drafted replies, or fully agentic resolution. The system builds an intent map from historical conversation data, ensuring that every automated response is validated against existing interactions before it’s deployed. For ongoing manual tasks, the Agent Copilot provides Front teammates with relevant customer context and draft replies directly within the composer.
The platform also includes a continuous learning engine that identifies new opportunities for automation by analyzing inboxes. Aide leverages existing macros, conversation fields, contact fields, and signatures while supporting over 100 languages to ensure a seamless workflow. Additionally, all actions are monitored by a governance engine that provides traceability for every interaction, and the system maintains SOC 2 Type II, GDPR, and HIPAA compliance.
