Connect to measurably improve your customer service quality.
Zendesk QA helps customer support organizations improve CX by automating QA operations to drive revenue, boost CSAT, reduce churn, and cut the cost of CX operations.
Zendesk QA allows you to connect and display your Front account contents in a few clicks, analyze 100% of support interactions with AutoQA, enhance call quality with Voice QA, improve AI agent performance with AI agent QA, identify critical support interactions for targeted manual QA using AI, streamline QA processes with automated review assignments, monitor service quality to identify negative trends and underperforming agents, track Internal Quality Score (IQS) and Automated Quality Score (AQS) across agents, teams, and channels, and boost team performance with regular 1-1s and coaching sessions.
