Use Cases
All-in-one support platform
Collaborative shared inboxes
Personalized service at scale
Key Features
Every channel in one inbox
Resolve faster than ever
Work faster, together
Real-time support and bots
Track support requests
Deflect support questions
Surface key customer insights
Organize, route, and resolve
Real-time service metrics
Connect to other systems
Track, organize, and resolve tickets faster as a team—without making customers feel like ticket numbers.
Unlike other help desks, Front was built for exceptional service and scale.
Categorize tickets automatically by topic or sentiment with AI.
Get tickets into the right hands faster with rules and macros.
Define custom statuses to match your internal processes and reporting needs.
Easily keep track of internal action items with linked discussions.
Send a mass notification when customers experience the same issue.
New issue pop up? Close an existing ticket and create a new one.
Ready to deliver exceptional service with Front?
Can’t find the answer here? Our support team is happy to help.
Ticketing is supported by all channel types (email, chat, SMS, etc). Learn how to add your communication channels to Front.
Yes, SLAs (Service Level Agreements) work the same with ticketing as it does with conversations today. You can set SLA timers with rules and track SLA breaches in analytics. SLA timers will not reset when conversations reopen after being in Waiting or Resolved.
Ticketing is included on all current Starter plans and above. See our pricing page for full details about our plan types.
You can create rules and one-click macros with ticket statuses to automate your team’s processes. For example, you can set up a rule to move Open/Waiting conversations to another inbox, or a create macro for agents to resolve and reply to a commonly asked question. Learn more about how to automate your ticket workflows.
Yes, you can collect and measure customer satisfaction, or CSAT, just like with any other conversation in Front. Learn more about CSAT.
Your messages will look like native messages for that channel. There will be no ticket formatting exposed to the customer, making it feel like a 1:1 conversation.
We have a Zendesk import tool available at no additional cost. We also recommend Help Desk Migration (a partner that specializes in migrations) to import your history into Front from tools like Help Scout, Freshdesk, Intercom, or Kustomer.
