See the customer communication metrics your peers are measuring

Customer communication metrics are indicators for operational efficiency and quality of service. Which ones are the most important? We surveyed 1,000 business leaders in various industries to find out.

See the benchmarks

Businesses that build great customer relationships and develop that competitive differentiator know the value of strong communication and service. 

Beyond NPS and CSAT, there are several communication metrics that can help measure the health of customer interactions and operational efficiency, such as response time and resolution time. 

How can you improve what you don’t know and cant measure?   

In this industry research, you’ll learn about: 

  • Communication metrics peers in your industry are tracking, or wish they could track

  • Benchmark expectations by industry – professional services, financial services, logistics, and B2B tech

  • Performance of Front’s customers compared to peer expectations