Use Cases
All-in-one support platform
Collaborative shared inboxes
Personalized service at scale
Key Features
Every channel in one inbox
Resolve faster than ever
Work faster, together
Real-time support and bots
Track support requests
Deflect support questions
Surface key customer insights
Organize, route, and resolve
Real-time service metrics
Connect to other systems
Legacy help desks weren’t built for modern, collaborative support — and teams using Zendesk are starting to feel the strain.

In this guide, you’ll learn:
🔁 The 5 steps to switching — from importing your Zendesk data to onboarding your team and going live with confidence.
🤝 Why collaboration matters more than tickets — and how modern teams resolve issues faster when everyone works from one shared workspace.
🤖 What to look for in AI-powered support — including how to balance automation with human-in-the-loop control.
⚡ How to evaluate speed and effort before you renew — implementation time, admin overhead, and what migration really looks like in practice.
Whether you’re actively considering a switch or just rethinking your Zendesk renewal, this guide gives you a clear, practical framework to evaluate your options — and move forward with confidence.
👉 Download the guide to see how teams are dumping the desk and switching to Front.