How to use automation to give more personal customer support
Yep, we said it: automation and AI will actually let you be more personal with customers—not sound like a robot.
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In this ebook by Front and Nicereply, we’ll cover the basics of support automation, its limitations and benefits, and examples of how you can use it today.
A summary of automation & AI
The limits of AI and automation
Examples of AI in customer support
How to automate support without losing authenticity
How to implement automation thoughtfully for your team