How to use automation to give more personal customer support

Yep, we said it: automation and AI will actually let you be more personal with customers—not sound like a robot.

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In this ebook by Front and Nicereply, we’ll cover the basics of support automation, its limitations and benefits, and examples of how you can use it today.

You’ll learn...

  • A summary of automation & AI

  • The limits of AI and automation

  • Examples of AI in customer support

  • How to automate support without losing authenticity

  • How to implement automation thoughtfully for your team