Use Cases
All-in-one support platform
Collaborative shared inboxes
Personalized service at scale
Key Features
Every channel in one inbox
Resolve faster than ever
Work faster, together
Real-time support and bots
Track support requests
Deflect support questions
Surface key customer insights
Organize, route, and resolve
Real-time service metrics
Connect to other systems
Yep, we said it: automation and AI will actually let you be more personal with customers—not sound like a robot.

In this ebook by Front and Nicereply, we’ll cover the basics of support automation, its limitations and benefits, and examples of how you can use it today.
A summary of automation & AI
The limits of AI and automation
Examples of AI in customer support
How to automate support without losing authenticity
How to implement automation thoughtfully for your team