How travel companies can prepare for the industry rebound and create loyal customers
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The Travel and Tourism industry is expecting unprecedented growth. By 2023, annual revenue will surpass pre-COVID highs. 70% of Americans are planning their next trip and they are 40% more likely to splurge. Is your customer service team ready to handle the boom?
The Harvard Business Review Analytic Service conducted a study that explores:
The top customer service strategies compared to how well companies implement them
The top barriers preventing client services team from delivering great experiences
Strategies to help you supercharge your customer service to create loyal customers
Download Improving the Customer Service Experience (sponsored by Front) and learn how to successfully set your team up for the rebound of travel and tourism.
