Use Cases
All-in-one support platform
Collaborative shared inboxes
Personalized service at scale
Key Features
Every channel in one inbox
Resolve faster than ever
Work faster, together
Real-time support and bots
Track support requests
Deflect support questions
Surface key customer insights
Organize, route, and resolve
Real-time service metrics
Connect to other systems
Report: 2019 Logistics tech trends
Software is eating the logistics industry.
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Technology is transforming businesses of all shapes and sizes — and the logistics and transportation industry is no exception. Replacing labor-heavy processes and time-intensive workplace operations, technology is propelling logistics businesses to grow more efficiently than ever before.
To get an inside look at how companies are using technology to support a global, always-on workforce, we surveyed leaders across IT, Operations, and Customer Service.
Overwhelmingly, respondents agreed that strategic technology investments were pivotal to keep up in a fast-paced, ever-changing industry.
You’ll learn...
1. Why companies say technology is critical for scaling
2. How the landscape of logistics workplace technology is changing, including:
Software usage and trends
Buying behaviors
Popular communication tools
3. Predictions for the tech investments with the highest potential for ROI
