guide
Preparing your knowledge base to train AI
An AI-powered customer experience is only as effective as the data source AI learns from: your help center.
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DownloadA help center has long been a support team’s number-one source of truth, but its importance is only growing in the age of AI. To ensure AI delivers accurate answers to your customers, knowledge management needs to be a top priority.
Our guide covers how leading service teams prepare their knowledge content to train AI and deliver exceptional customer service, including:
Best practices for structuring help center articles optimal for AI learning
Tips on documenting, measuring, and updating articles
Best-in-class article examples and why they’re effective at powering AI-assisted service
